This
study shows that the increasing phenomenon of the adoption of credit cards in
India, especially in the semi-urban areas, has brought about a major shift in
the behaviour of consumers and raised important questions about prudent credit
management practices. This assumes significance as neoclassical financial
theories rely on rational behaviour for decisionmaking; conversely, the field
of behaviour financial theories advocates the countervailing influence of
mental biases and financial literacy in affecting consumer behaviour with
respect to credit management practices. It is within this context that the
paper will focus on the influence of overconfidence bias, herding behaviour,
and financial literacy on the adoption practices of credit card holders in the
Haridwar district of India.
The
research uses a descriptive and empirical research design with primary data
collection techniques. A total of 100 credit card consumers were surveyed for
data collection using a structured questionnaire. The data has been analyzed
using descriptive statistics and simple regression analysis. The research has
tried to assess the individual influence as well as the combined influence
exerted by the behavioural as well as knowledge attributes considered on the
usage of the credit card. Demographic variables like age, sex, occupation,
income level, and experience with the use of credit cards have been analyzed.
The
results indicate that financial literacy and herding action influence the usage
of the credit card significantly and positively. On the other hand,
overconfidence bias was spotted to influence the usage of the credit card
positively but insignificantly. This confirms that reliance on financial
knowledge and herding action by consumers is essential in determining the usage
of the credit card. On the other hand, mere reliance on the overconfidence bias
does not have any significant effect on determining the usage of the credit
card. This shows that the proposed model is robust.
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