Purpose: This study explored how emotional intelligence is expressed and practiced by nurse leaders in Zambian hospitals and examined its influence on patient care experiences and team dynamics. The aim was to understand how emotional competencies among nurse leaders shape communication, collaboration, and conflict management in clinical settings.

Methodology/Design: A qualitative research design guided by the Emotional Intelligence Theory and Transformational Leadership Theory was employed. Semi-structured interviews were conducted with 20 nurse leaders from selected hospitals. Data were analyzed thematically, and trustworthiness was ensured through credibility, transferability, dependability, and confirmability measures.

Findings: Analysis revealed that nurse leaders demonstrated empathy, emotional regulation, and effective communication, which enhanced patient care experiences. Additionally, emotional intelligence positively influenced team dynamics by fostering supportive leadership, conflict resolution through emotional awareness, and transparent communication. These competencies were instrumental in improving teamwork, staff morale, and overall service quality.

Implications: The findings highlight the importance of integrating emotional intelligence development into nursing leadership training and professional development programs. Hospital administrators and policy-makers are encouraged to incorporate emotional intelligence assessments in leadership selection and evaluation to improve patient care and team performance.

Originality/Value: This study provides novel qualitative evidence from Zambia on the critical role of emotional intelligence in nursing leadership, linking it to patient outcomes and team dynamics. It contributes to the understanding of leadership practices in African healthcare contexts and offers practical recommendations for enhancing nursing management.