The
Indian automotive sector is shifting toward a digitally intermediated liquidity
system, solving the "lemons problem" through engineered trust while
causing traditional dealers 90% footfall reductions and 35% margin compression.
This hybrid study (doctrinal and Navi Mumbai pilot) uses Chi-square testing to
confirm that digital platforms significantly impact dealer cashflows.
Findings
reveal that 100% of dealers consider a "Hybrid Phygital" architecture
essential for survival as digital trust replaces traditional "touch and
feel" heuristics. However, a significant "Regulatory Confidence
Deficit" persists regarding algorithmic hegemony. To achieve market
equilibrium, the study recommends a Comprehensive Sectoral Law, a Centralized
Algorithmic Monitoring Authority, and Digital Dispute Resolution (DDR)
tribunals.
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